Gordon Brown Associates
 
Matter Reference
Case Manager
I should like to thank you for your instruction, and trust we have done a good job. As we constantly seek
to improve our service, it would be very helpful if you could take a few minutes to complete this Client
Satisfaction Questionnaire.

With my thanks for your participation in the survey.

Gordon Brown
Senior Partner
csq@gordon-brown.co.uk
 

Your Instructions and Dealing with your Case Manager
How well did we understand your needs? Completely  Partially  Not at all 
Were these clearly confirmed in writing? Completely Partially Not at all
How well did we keep you advised of progress? Completely Partially Not at all
Were our letters to you well written and understandable? Completely Partially Not at all
Did you find your case manager intrested and personal? Completely Partially Not at all
At meetings, was your case manager clear and concise? Completely Partially Not at all
Did you have cause to complain? Please tick as required   Yes No
On this Session, are there any other comments you would wish to make    
     

Your Costs
Were your costs explained to you at the outset? Completely Partially Not at all
How well did we keep you advised of changes? Completely Partially Not at all
Do you feel our service represented good value for money? Please tick as required   Yes No
On this Session, are there any other comments you would wish to make    
     

Our General service to you
Reception
Where you treated courteously? Completely Partially Not at all
Appointments
Did we keep to our appointment times? Completely Partially Not at all
Switchboard
How quickly were your calls answered by our switchboard? Completely Partially Not at all
How quickly were your calls answered when using direct lines? Completely Partially Not at all
Post & Email
Were we responsive to your letters and emails? Completely Partially Not at all
On this Session, are there any other comments you would wish to make    
     

Your Suggested Improvements
Please list your ideas as to how we could improve our service and / or what else could we do to make dealing with us easier for you?

Our Overall Performance and your recommendation

Have we acted for you before? Please tick as required   Yes No
On this case, how do you rate our overall performance? - score 1 to 10    
How satisfied are you with the result of your case? - score 1 to 10    
As a result of the above, would you recommend us? Please tick as required   Yes No
     

Please complete all fields